Support

Your order page is the status page: it always shows the current state of the order. Keep the link you get at checkout — it is how you return to the order — or register with the same email address and every order appears under My orders.

Contact us as soon as possible. While an order is still being packed we can change the address or cancel it; once it ships, the return process applies.

Pre-orders are charged at purchase and ship once the allocation reaches us. If a release slips you can cancel for a full refund — contact us and we will handle it.

We ship worldwide. Choose your country at checkout and name the delivery service you prefer — a Nova Poshta branch in Ukraine, for example, or the carrier that suits you abroad.

The delivery service sets the shipping cost at its own rates — we do not add it to your order total.

Collector-grade packaging: corner protection, rigid outer box and moisture barrier. Sealed products are never re-taped or repacked into thinner boxes.

Eligible items can be returned within 14 days of delivery in their original condition and packaging, per art. 9 of the Ukrainian consumer protection act. Opened sealed product cannot be returned once the seal is broken.

Photograph the parcel and the item before unpacking further and contact us the same day.

Provenance check, seal and print inspection, and a holographic authenticity seal on premium releases. Certificates are issued where applicable.

Full refund plus return shipping, no time limit. Authenticity is the foundation of the shop — a failure here is ours to fix.